Associate Product Manager

Overview

KUBRA is in growth mode and currently seeking a Associate Product Manager to join our Product Development Team!

As a Associate Product Manager, you will be responsible for working with the Product team resources to assist with all aspects of their products. This oversight includes using industry expertise to create plans for future development, coordinate ongoing development activities, support delivery team resources working to implement the product, collaborate with sales and marketing and other product managers to help realize the overall company vision.

What you get to do every day

Work with the Product team, Sales, Marketing, Client Relationship Management, and Service Delivery teams to ensure alignment between business objectives and client goals

Work with the Support team to create processes for transitioning new product features from Product to Support

Collaborate with product delivery to support rapid integration of customer features and requirements into off-the-shelf product features

Communicate with other Product Managers regarding product dependencies and timeline

Maintain and publish a product roadmap in collaboration with engineering managers

Coordinate with product management team to ensure product development priorities are aligned across the company and with delivery needs

Identify opportunities for development process improvements and automation

Maintain and enforce quality and service standards, analyze and resolve issues, identify trends, and recommend improvements

Maintain product ideas, features, and releases in our strategic roadmap platform, Aha!

Maintain professional and technical knowledge by attending training sessions and educational workshops, reviewing professional publications, establishing networks, and benchmarking best practices

What kind of person should you be?

Excellent written and verbal communication skills and an ability to maintain a high degree of professionalism in all client communications.

Ability to influence others, build relationships, manage conflicts, and handle negotiations.

Business management skills – understanding of strategy, business functions, metrics, decision-making, and workflow

Project management skills – ability to plan and manage successful projects, including managing risks, costs, time, and team

Excellent organization, time management, problem-solving, and analytical skills.

Proactive mindset and ability to work independently in a fast-paced environment focused on results.

Knowledge of the software development lifecycle

Ability to handle pressure and focus on results

What skills do you need?

BS or BA in Computer Science, Engineering, Math, Finance, or Economics

Master’s degree, technical degree, and/or certifications are preferred

Minimum of 2 year's of experience in Information Technology or Software Development

Minimum of 1 year of experience building business-to-business applications in various verticals

Minimum of 1 year experience designing, building, or operating a Software as a Service (SaaS) product

Minimum of 1 year experience and strong working knowledge of the financial industry, card processing, card networks and payment operations is preferred

Minimum of 1 year experience with utility outage management systems is preferred

Minimum of 1 year experience with web mapping technologies is preferred

Minimum of 1 year experience in digital communication channels like voice, SMS, email, or social media messaging is preferred

Experience using industry standard software such as Microsoft Excel, Google Docs, Jira, and Confluence

What can you expect from us?

Award-winning culture that fosters growth, diversity and inclusion for all

Paid day off for your birthday

Access to LinkedIn learning courses

Continued education with our education reimbursement program

Flexible schedules

Two paid days for volunteer opportunities

Well-Being Days!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

Equal Employment Opportunity: We are an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.