User Experience (UX) Writer

Overview

KUBRA is looking for a talented User Experience (UX) Writer to join our Product Design team!

As a UX Writer at KUBRA, your role is crucial in creating compelling and engaging user experiences through written content.

Please submit a portfolio with samples of your work to be considered for this role.

What you get to do every day

Collaborating with cross-functional teams: Work closely with product managers, designers, and stakeholders to understand requirements and create written content that aligns with user needs and business objectives.

Crafting user-centric content: Develop clear and concise messaging that guides users through various interactions and helps them achieve their goals. Create user interface copy, error messages, onboarding content, and other written materials to enhance the user experience.

Iterating and refining content: Continuously iterate and refine written content based on feedback and user research. Collaborate with designers and developers to ensure a cohesive and seamless user experience across different touchpoints.

Advocating for UX writing: Advocate for the value of UX writing and effectively communicate the impact of well-crafted content on user engagement and satisfaction. Present your content solutions to stakeholders to ensure alignment between content decisions and user needs.

Staying updated on industry best practices: Stay informed about the latest trends and best practices in UX writing, user experience design, and digital content creation. Apply this knowledge to improve the quality and effectiveness of written content.

By excelling in these areas, you will contribute to creating exceptional user experiences through well-crafted and user-centric written content at KUBRA.

What kind of person should you be?

Ability to deliver high-quality content for product user interfaces with attention to detail

Excellent written and verbal communication skills

Proven track record of collaborating effectively with cross-functional teams

Proven ability to present projects and status reports to management

Familiarity with rapid prototyping tools, like Figma, Framer, InVision, or similar; Figma preferred

Familiarity with maintaining an online documentation repository using either a Content Management System or a static web site generator and hosting

Some familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup

What skills do you need?

Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.

2+ years of writing experience: Possess a strong foundation in UX writing principles, methodologies, and user-centered design processes, focusing on creating clear, concise, and user-friendly content solutions.

Collaboration with cross-functional teams: Demonstrate experience working collaboratively with product managers, engineers, and stakeholders to understand requirements and translate them into impactful UX writing solutions that meet user needs and business goals.

Familiarity with technology industry and content trends: Exhibit a strong understanding of the technology industry and a passion for staying updated on content trends, emerging technologies, and best practices to ensure UX writing is current, engaging, and relevant.

Experience in writing for websites, interfaces, or software: Showcase a proven track record in writing for websites, interfaces, or software solutions, prioritizing usability, accessibility, and engaging user experiences through well-crafted content.

What can you expect from us?

Award-winning culture that fosters growth, diversity and inclusion for all

Paid day off for your birthday

Access to LinkedIn learning courses

Continued education with our education reimbursement program

Flexible schedules

Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)

Two paid days for volunteer opportunities

Well-being days!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

We are an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.