Team Lead, User Experience (UX) Researcher

Overview

KUBRA is looking for a talented Team Lead for User Experience (UX) Research to join our Product Design team!

As the Team Lead of UX Research at KUBRA, you will assume a leadership role in guiding and managing the UX Research team to achieve company objectives. Your primary responsibility will be to oversee the day-to-day operations, provide guidance and mentorship, and ensure the delivery of high-quality research solutions.

Please submit a portfolio with samples of your work to be considered for this role.

What you get to do every day

Collaborating closely with cross-functional teams, including product managers, engineers, and stakeholders, will be crucial in your role. You will align research efforts with business goals and user needs, fostering effective communication and seamless integration of research processes throughout the product development lifecycle.

Leading by example, you will actively participate in research projects, utilizing your expertise and hands-on research skills to uncover valuable insights and contribute to the creation of compelling user experiences. Creating a collaborative and inclusive team environment, you will mentor and coach team members, supporting their professional growth and fostering a culture of continuous learning.

As a Team Lead, you will also collaborate with stakeholders and advocate for user-centered design. Working closely with product managers and executives, you will ensure that research solutions align with user needs and business objectives. By effectively communicating research findings and their implications, you will drive the adoption of user-centered design principles, ultimately contributing to the success of the team and the company as a whole.

What kind of person should you be?

Leadership and management skills – ability to attract, retain, motivate, coach, and develop team members for high performance

Excellent written and verbal communication skills and an ability to maintain a high degree of professionalism in all client communications

Ability to influence others, build relationships, manage conflicts, and handle negotiations

Business management skills – understanding of strategy, business functions, metrics, decision-making, and workflow

Project management skills – ability to plan, develop, and implement UX projects, including managing risks, costs, time, and team

Excellent organization, time management, problem-solving, and analytical skills

Proactive mindset and ability to work independently in a fast-paced environment focused on results

Ability to handle pressure

What skills do you need?

Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.

3+ years of experience in UX research: Solid foundation in research principles, processes, and best practices. Proven track record of conducting high-quality research to drive impactful design solutions.

Experience collaborating with cross-functional teams: Skilled in collaborative work with product managers, engineers, and stakeholders to understand user needs and translate findings into actionable recommendations.

Proficiency in the technology industry and trend awareness: Strong understanding of the tech industry, staying updated with trends and emerging research methodologies to inform innovative research approaches.

What can you expect from us?

Award-winning culture that fosters growth, diversity and inclusion for all

Paid day off for your birthday

Access to LinkedIn learning courses

Continued education with our education reimbursement program

Flexible schedules

Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)

Two paid days for volunteer opportunities

Well-being days!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

We are an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.