Field Service Technician - J Press

Overview

We are currently hiring a Field Service Technician to focus on our High Speed Inkjet equipment, including the J Press. The Field Service Technician High Speed Inkjet will report to the Support Manager and be responsible for installations and servicing equipment and offering solutions to a customer base within North and South America. This level technician will support conventional, high level electronic and related equipment and High-Speed Inkjet devices and techniques used in the graphic arts industry.

This position is fully remote, to be based in the Kansas City, MS area.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

External US

Responsibilities

Provide on-site support and repair to High Speed Inkjet (HSIJ) customers in North and South America

Maintain close communication with HSIJ Technical Specialists, Technical Advisor, Support Manager and the Technical Phone Support team in to ensure accurate resolution of service issues

Develop strong working relationships with customers

Coordination of installation with customer and service team

Perform pre-installation assessment and site inspection on HSIJ equipment in accordance with FUJIFILM equipment requirements

Complete and submit service activity information and paperwork timely to the appropriate group/department

Monitor and manage the return of all parts

Manage and complete all Preventative Maintenance requirements

Attend training classes (locations throughout the world), to stay current on both new and existing products

Weekend work and overtime required as needed for installations, service calls and training

Provide technical support to other technicians as needed

Provide sales assistance in demos and/or customer visits as needed

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

Communicate technical issues to HSIJ service management and technical support group

Perform related duties as assigned by manager

Required Skills/Education

High School diploma or GED equivalent

Two-year electronics or mechanical engineering degree or equivalent in field experience

5 or more years of field service experience with inkjet products

Extensive knowledge in electronics

Computer skills with emphasis on operating systems and hardware.

Valid passport

Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service

Desired Skills

5 or more years experience servicing High Speed Inkjet presses and related equipment

Salary and Benefits:

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

EEO/COVID/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

If COVID-19 vaccine is mandated by the federal government, or by state or local government, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and may require that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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