Field Service Engineer
Field Service Engineer - North & South America/Remote. New York, Massachusetts or Eastern Pennsylvania preferred.
FUJIFILM Sonosite, Inc. -- If you are looking for work that matters, you’ll find it at FUJIFILM Sonosite. As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe. At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime. Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents. Our point of care ultrasound systems are sold in more than 100 countries.
As a Field Service Engineer (FSE) you will be tasked with managing technical functions, testing equipment, handling repairs, managing engineering projects, answering incoming service calls and emails, engaging with clients, ensuring compliance, conducting feasibility studies, and manage work schedules.
Essential Job Functions:
Troubleshoot and resolve technical issues and answer questions relating to the installation and operation of system components
Test, troubleshoot, and repair electronic/mechanical devices
Handle incoming e-mail and telephone support requests
Proactive support and service to customers
Perform first line support activities including system installations and upgrades, custom configurations, troubleshooting, bug reporting and other site services
Provide assistance encompassing all aspects of the sales cycle including technical support to sales personnel in pre-sales demonstrations, product installations and configurations
Troubleshoot and isolate hardware faults to the PCBA level
Enter problems and resolutions in an electronic knowledge base
Responsible and accountable for carrying out the requirements of the company quality system.
Ensure proper procedures and policies are followed on all customer servicing
Updating labor/time tracker and compiling appropriate trip reports
Maintaining a professional demeanor with clients and colleagues
Position is approximately 75% travel throughout North America with occasional trips to South America
Knowledge and Experience:
Preferred Associate Degree in a technical field of study
Must have a minimum of 1 year experience within a repair environment; preferably in the repair and preventative maintenance of electrical or electro/mechanical devices.
Experience in the medical device industry is a plus.
Proficient, solid understanding of fault isolation techniques for digital and analog circuitry.
Oracle or similar business system experience/skills are desired.
Effective communication skills and familiarity MS Office suites a must
Good IT skills a plus
A Valid driver's license
Skills and Abilities:
Ability and willingness to travel
Ability to work independently as well as within a team of professionals
Ability to respond to urgent situations appropriately by prioritization
Ability to leverage relationships across other departments
Ability to follow-up with individuals without guidance
Accuracy and strong attention to detail is essential
Salary and Benefits:
$70,000 - $86,000 depending on experience + variable bonus opportunity
Medical, Dental & Vision
Life & Company paid Disability
Retirement Plan (401k):
4% automatic Company contribution
Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
Paid Time Off:
You can accrue up to three (3) weeks of PTO in your first year of employment
PTO increases based on years of service
Employee Choice Holidays:
Four (4) additional paid days off, based on date of hire in the calendar year
Seven (7) paid holidays per year
If COVID-19 vaccine is mandated by the federal government, or by state or local government, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and may require that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.
FUJIFILM Sonosite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at email@example.com. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
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