Documentation Specialist, Informatics

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose: The Documentation Specialist – Informatics will be responsible for supporting and maintaining documentation around the VidiStar PACS software. As a Documentation Specialist you will be responsible for timely execution and delivery of customer documentation related to upgrades and distributions. You will also work closely with Regulatory to ensure documentation of all proper forms and procedures. Documentation and support will also be needed for internal software used for Software Development, Customer Support and Project Management.

External US

Duties and responsibilities:

Work collaboratively across the organization to foster best practices, team unity, and development of world class documentation procedures.

Work closely with Supervisor of Clinical Training and Customer Upgrades to ensure documentation for delivery of software and add-on integrations.

Work closely with Software Quality Engineering Manager to ensure documentation of each Release as well as customer-facing documentation and manuals.

Work closely with Manager of Customer Support to ensure all internal supporting management tools are in optimum working order.

Maintain / update multiple customer databases.

Special projects as assigned related to document management storage solutions and/or the company’s internal data analytics.

Comply with the company’s Quality Management System.

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications:

Bachelor’s degree in business preferred or equivalent experience.

Experience in Document Management.

Fluent in Microsoft Office Products.

Ability to provide support on multiple projects at the same time.

Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities.

Strong interpersonal, verbal and written communication skills.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Usual office working conditions.

Frequently required to sit, talk, or hear.

Good manual dexterity.

Ability to sit for extended periods.

Occasionally lift and/or move up to 10 pounds.

Additional Needs/Requirements:

Experience with internal software tools like JIRA, JIRA Service Desk, Confluence, Mantis, and Customer Contact are a plus.

Strong problem-solving skills.

Extreme attention to detail.

Travel: Up to 10%