Dynamics CRM Functional Lead



We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Dynamics CRM Functional Lead to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth, and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.


Dynamics CRM Functional Lead

The Dynamics CRM Functional Lead (FL) is an experienced business process consultant who is the face of the project and the key trusted advisor. The FL drives the client toward early project success and maintains a role as the liaison between execution contributors and the client during the build and delivery actions. The FL will often be asked to support organizational change tasks during the go-live period as well.

Manages detailed scope confirmation, discovery, as-is analysis, gap-fit, business requirements gathering.

Interacts with the solution architect and technical execution lead and project manager to bring a complete solution to the client with fidelity to the design and Synoptek delivery methodology.

This role is mostly functional; will assist with demo’s and occasionally does hands on configurations in the authoring tool.

This role is not a PM but will take on PM duties as needed


Minimum Qualifications

Bachelor's Degree from a 4-year college or university required.

Have or will be able to certify in Dynamics CRM application administration and configuration

Other IT or PM certifications are helpful

4+ years technical experience

2+ years position specific experience

5+ years mentorship experience

3+ years consulting practice or professional services business with Project, Client Engagement, Customer Facing

Advanced user of Dynamics 365

Strong understanding of Dynamics 365 CRM Admin

Advanced user in Workflow Documentation

Intermediate user in Workflow designer tools

Advanced understanding in Workshop and Project Management

Advanced understanding of enterprise class software delivery and its methodologies

Ability to travel up to 35% a year

Preferred Qualifications

Excellent written, verbal and presentation communication

Excellent customer service

Analytical and innovative problem solving

Entrepreneurial and forward thinking

Experience supporting clients and executives

Intermediate understanding of Dynamics 365 CRM Configuration


The following information is required by the Colorado Equal Pay Transparency Act and the California Pay Transparency Act. This applies only to individuals working in the state of Colorado or in California. The anticipated starting pay range of Colorado and California applicants for this role is $138.544 for CO and $150,192 - $159,488 for CA. Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Job Type
Full Time
259 days ago

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