Specialty Business IT Business Partner

Overview

Specialty Business IT Bsuiness Partner

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

Are you looking to grow with a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Rentokil is a family of companies in North America. At Rentokil, our mission is to protect people and enhance lives by providing pest control solutions that ensure public health and protect the environment through energy efficient and sustainable pest control services. We offer a complete range of pest control services and solutions for residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife.

Responsibilities

What do our IT Business Partners do?

This role is a key IT role that is embedded within the business, understands both the strategic objectives and current challenges, and works within the organizational structure of IT to ensure these needs are satisfied. Both a relationship builder and a problem solver, the ITBP seeks to develop an environment of mutual trust and respect, while reinforcing the notion of IT as a strategic partner to the organization.

This role has the overall responsibility to serve as the strategic and tactical interface for the purpose of aligning technology with business requirements including; strategy development, solution discovery and delivery, service management & risk management coordination, process engineering, training, and communication. This role is responsible for managing the lifecycle of the technology portfolio and serves as the business relationship link between functional teams and IT. This role provides highly valued consulting, support, and guidance for key IT initiatives by programmatically managing the application portfolio to business expectations. They communicate changes, decisions, priorities and relevant project information to appropriate levels of the organization regarding business requests, upgrades, projects, and initiatives. They proactively share knowledge of technology and opportunities to build competitive advantage and improve operational efficiency and effectiveness. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria (e.g. return on investment, revenue growth, service productivity, compliance, etc.).

Responsibilities include but are not limited to the following:

Strategic Business Partnership

Work closely with the CIO and lines of business and functions to align IT strategy and delivery to business strategy and operational needs

Synthesize business strategy, technology translation, demand pipeline, focused on near and longer term IT priorities for the business

Manage capital forecast; build consensus across business stakeholders to enable effective investment pipeline management.

Support customer with business cost estimates and business case development; maximize ROI

Conduct monthly or quarterly delivery reviews with executive leadership (program and operational tailored by LOB)

Develop, maintain and continually enhance a communications and messaging strategy - and approval process - across Executives & Key stakeholders.

Partner with IT leaders in an endeavor to establish consistent use of internal informational tools across teams.

Manage customer expectations and perceptions in order to optimize customer satisfaction. Act as a key escalation point for customers regarding IT issues that have a high operational impact.

Hold regular IT strategy, execution & service review meetings with customers (by line of business or function) to review overall IT alignment to business needs. Collaborate with other IT Business Partners to develop key messages and drive consistency in methods of reporting out to the business.

Program Delivery

Direct cross-functional teams to generate & execute technology roadmaps.

Align teams and resources to successfully deliver strategic programs. Delivering upon key programs such as M&A, “Best of Breed”, and “Employer of Choice”.

Partner with IT PMO & Enterprise PMO for effective program management, including the alignment of areas of responsibility and continually improving overall program delivery.

Strategic Partner & Operational Excellence

Maintain IT Scorecard for presentation to Executive Leadership. Measure IT effectiveness as a valued business partner. Convey strategies, initiatives and key projects to targeted to increase value.

Partner with Global Service Delivery reporting team to develop and/or recommend new or improved reporting tools, as appropriate.

Deliver relevant insights and metrics to NA IT Leadership Team related to both department and company goals and initiatives, as applicable. When appropriate, share onward with NA leaders in each line of business.

Liaising with and coordinating regional, global & external teams to create and execute product / program implementation plans.

Executing comprehensive financial analyses, particularly Total Cost of Ownership (TCO) analyses, to calculate and communicate the total cost of business systems and IT services.

What do you need?

4 Year degree in Information Technology, Business or related field required; masters degree is a plus.

IT strategy development through executive engagement. Customer focused, with consultancy and business analyst skills.

Has worked in two or more of the following IT functions: Applications, Infrastructure, Operation, Service Delivery.

Building & fostering relationships across department lines, and encouraging opportunities for collaboration to reach a goal.

Superior written, presentation and verbal communication skills

Adept at communications and engagement with executives

Proactive and anticipatory in their thinking

Displays up to date knowledge of significant areas of operational and/or development environments

Well versed at working across all levels of the organization

Knowledge of company business strategies

Good all around high-level technical knowledge; must be able to sort the technical wood from the trees

Able to interact and liaise between multiple technical teams (and customers, when appropriate) to move open issues forward to agreement and/or resolution

Ability to remain calm, focused and optimistic while involved in emotionally charged conversations or situations

Customer Service techniques ensuring that full account is taken of customers’ needs (real and stated) in the delivery of IT services

Knowledge of IT applications, infrastructure and key projects

Service level agreements & Operational level agreements

Must pass pre-employment background screen

Additional Information

Why Choose Rentokil?

A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives.

Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America

Rentokil North America is a Drug-Free Workplace

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

English Version – Revised November 2009

Spanish Version – Revised November 2009

Pay Transparency Nondiscrimination Provision

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