Client Services Manager

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We’re proud of how far we’ve come, and a career with us also gives you growth opportunities.Client Services Manager

The Client Services Manager will liaise between NationsBenefits and its clients. The Client Services Manager is responsible for ensuring ongoing client satisfaction and assisting with general operations. Day-to-day operations require managing client deliverables and expectations, assisting with client implementations, and other activities as business needs arise. This person works to resolve problems and ensure that products are delivered promptly and as expected. The role also includes the management of other team members in the completion of tasks and resolution of issues. This position may require limited travel.

Additional activities may include:

Marketing activities related to current client deliverablesScheduling and hosting internal and client conference callsScheduling and hosting quarterly or annual business reviewsResearching competitors and client businessesReporting on client behavior on an ad hoc and/or regular basisBenchmarking statistics against internal and external standardsAttending conferences and on-site meetingsCoordinating between various departments to meet deliverable deadlines

Qualifications and Preferred Education (not required)

Bachelor’s Degree in Business Administration, Marketing, Health Field, and/or three years experience in account management or another Client Services role.

Preferred Skills

Account ManagementProject managementMicrosoft Excel/PowerPoint/WordWritten and Oral Communication SkillsPresentation SkillsAttention to detailListening skillsWorking Knowledge of Microsoft Office

NationsBenefits is an Equal-Opportunity Employer.