Business Process Analyst

Business Process Analyst

Here at NationsBenefits our business analysts are drivers for our continued growth and success. With our commitment to innovation, it’s our business analysts who research, design, develop, and help implement product optimizations, outcomes interventions, contributing to our overall product strategy to drive efficiency and outcomes. We’re currently searching for a Business Process Analyst to help lead our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is an expert planner, communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing healthcare landscape.

About NationsBenefits

At NationsBenefits, we are a fast-paced, rapidly growing company seeking hundreds of new employees for various roles in our six locations. It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering best-in-class service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities from within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India. Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.

Employee BenefitsIn addition to competitive wages, we also show our gratitude through supplemental pay, including raises, and performance bonuses. We offer a comprehensive benefits package including medical, dental, vision, life, disability, 401(k), and paid holidays/time off for eligible employees. We invest in the employee experience through training and development opportunities. Achieve your potential and grow your career with NationsBenefits.

Duties & Responsibilities include

• Meet with internal clients to discuss areas of focus and improvement within the business.

• Participate in internal stakeholder interviews to analyze process documentation needs.

• Gather and process data to identify process performance areas.

• Partner with other stakeholder teams across business units (i.e., sales, finance, operations, IT, and compliance etc.) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams

• Evaluate, analyze, develop, and communicate requirements on a continuing basis, maintaining and promoting the mind set of continuous improvement and optimization

• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

• Support strategic, product optimization and outcomes interventions to maximize effectiveness, promote cross working and troubleshoot problems

• Build and develop meaningful and lasting relationships with partners for optimized outcomes, and respond to questions and concerns from managers and executives with supporting research and recommendations

• Facilitate project meetings and adhere to project management/PMI good practices.

• Design workflow and process strategies to improve business performance.

• Create and present process reports for client approval.

• Oversee the implementation of revised company processes and workflows.

• Monitor the efficacy of updated workflows.

• Track and report on ongoing project to leadership

Skills and Qualifications

• Bachelor’s or master’s degree in Business, Healthcare, or related field

• 3+ years of proven experience in an project management with an emphasis on continuous improvement and or analytical problem solving.

• Ability to understand, identify and join disparate systems and processes to provide a seamless experience for internal stakeholders.

• Strong experience generating process documentation and reports

• Excellent communicator with the ability to translate data into actionable insights

Preferred Qualifications

• Proficient in Microsoft applications

• PMP Certification

• Skilled in project management

• Experience with data visualization

• Highly proficient technical writing capabilities

Fit within the organizationThe Business Process Analyst is part of the Process Improvement and Change Management department, and within that a key function of the Product Optimization Team. It is a key role in helping identify process improvement opportunities and solutions. As such it is a critical role in bridging product development, or interventions across the different departments to ensure the best possible user experience and transparency of business intelligence.