Operation Management Project Director

Overview

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

The Operations Management Project Director manages day-to-day aspects of complex, multi-disciplinary projects, including asset development and redevelopment, business process improvement initiatives, acquisition/integration, and disposition efforts. Acts as the operational liaison between Construction Project Manager, Executive Director/General Manager, Regional Vice President, and Senior Vice President for Redevelopment and New Developments. Leads the Redevelopment Operations transition team that also includes representatives from Sales, Marketing, Human Resources, Care, Culinary, Engage Life, and Maintenance.

Partner with internal departments to create project work plans and actively manage multi-disciplinary projects

Redevelopment and New Development

Participate in initial concept discussions including, but not limited to, commenting on sketches, floor plans and renderings, and larger strategic dialogue that involves the long-term “vision” for the finished product.

Responsible for organizing and leading the pre-renovation/development resident/family communication process.

Partner with Marketing in the development and placement of marketing materials and tools within the community before and during the project.

Partner with the Construction Project Manager(s) and Marketing to organize and lead the project kickoff meeting with the community and Regional Operations. Facilitate subsequent phase kickoff meetings with community and Regional Operations, as needed.

Assist with the creation of and subsequently owns the implementation of the community’s Redevelopment/New Development Sales & Marketing plan and calls upon the Executive Director/General Manager, Community Sales Director/Manager, Divisional Sales Director, PR resources, Marketing, and other resources when necessary to assist with the implementation.

Use knowledge of phasing and sequencing of physical work to anticipate operational issues created by the project. Work with the community operations team to create proactive solutions to those issues.

Contact and mobilize appropriate functional area support (Sales, Marketing, Human Resources, Care, Culinary, Engage Life, and Maintenance) to lead training for new amenities and programming resulting from the project.

Owns the communication and training plan for hourly employees and department heads as new amenities are released to the property. Partners with Regional Vice Presidents, Executive Directors/General Managers, and Department Heads to roll out new service and programming expectations.

When necessary, serve as backup operations support for Executive Director/General Manager and Regional Vice President, particularly in situations that involve direct dialogue with Construction Project Manager(s).

Travel required to support project success (timing and volume vary depending on the type and status of each project).

Acquisition/Integration and Disposition

Act as the primary point of contact with incoming/outgoing owners and operators.

Lead the collection/distribution of diligence requests with internal and external parties.

Coordinate internal/external discussions and negotiations regarding diligence requests, covenants, and other relevant deal terms.

Responsible for organizing communication process with internal parties at appropriate times throughout the process, including support teams as well as regional and community teams.

May perform other duties as needed and/or assigned.

Qualifications

Bachelor’s degree from a four (4) year university or college is required.

Master in Business Administration (MBA) is preferred.

Real estate, healthcare, hospitality, and/or multi-family housing industry experience preferred.

Two (2) or more years of related project management experience.

Six Sigma Green Belt or higher preferred.

Expert in computer skills, with extensive knowledge of the Microsoft Office Suite. Extensive work with Microsoft Excel and Microsoft Project required.

Will be required to travel up to 50% of the time on behalf of the Company.

Travel time is subject to change based on business needs.

Must possess a valid driver’s license.

Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).

Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy.

Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.