Customer Support Representative - Work from Home (FT/PT)

OverviewJoin ECS as a Virtual Customer Support Agent. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting individuals to get a vaccine, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy. The starting pay for our agents is $10-14.25/hour for a minimum of 40 hours per week; and $7.25-13/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based hours worked. All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work. The earning potential is between $25,000-$40,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity. **We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!

Responsibilities

Participating in training and certification courses

Providing excellent customer service by guiding and helping others with a friendly attitude

Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service

Committing to and following through on working a minimum number of hours per week

Being accountable in all areas of work with us

Qualifications

Standard Requirements

Customer experience preferred but not required. Must have excellent communication skills and positive attitude

Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection

Must demonstrate professionalism with excellent typing, communication and computer skills

Must be skilled in spelling and grammar rules

Must be willing to submit to standard background check, drug test, technology check and voice assessment

Must be willing to work hard and strive for high customer satisfaction ratings

Must be articulate with excellent command of the English language

Must be 18 years old or older

Must have a high school degree or equivalent

Must be authorized to work in the US

Must reside in the US

Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin

Access to smart phone for system verification required

Technical Requirements (READY CAREFULLY)

CPU Speed Dual-Core 2.8 GHz or better

Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor

No Atom, Celeron, Pentium, Opteron Processors

Minimum Hard Drive Available Space: 20 GB

Minimum Hard Drive Total Space: 60 GB

Minimum Internet Download Speed: 10 mbs

Minimum Internet Upload Speed: 3 mbs

Maximum Network Latency: 120 ms

Windows 10 (64bit) Operating System

Minimum RAM: 4 GB

Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem

Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed