Data Center Technician - Level 2

Overview

We are looking for a Data Center Technician (Level 2) to join our team.

Technical familiarity with all computing, networking and storage technologies. Experience with installation of server components, including RAM, HDD, PCI cards and processors. Working Knowledge of Data Center Operations and procedures. Skills include:

Basic Overall Qualifications

Demonstrates strong verbal & written communication and organization skills.

Technical knowledge of the specific products used in computing environment from primary suppliers

Ability to lift 50 pounds to top of computer rack

Ability to use basic hand tools to install / uninstall computing equipment into racks

Able to use pallet jack, dollies, hand cart and other moving equipment

Be proficient in Microsoft Outlook, Word, and Excel.

Knowledge of Microsoft security patching methodologies and management products

Demonstrated analytical capabilities to include complex problem solving skills

Proven and demonstrated proficiency in daily server operations (e.g. account administration, file management, and print services administration) to include infrastructure security management

Experience with personal computer support troubleshooting, imaging, networking experiences evidenced by related work history

Experience with Active Directory (AD) and Group Policy Object (GPO) Support

Data Center Tasks

Pick up and verify equipment received and confirm complete order. Physically tag and create a flat file for received equipment. Communicate any discrepancies to IT.

Schedule delivery of equipment to customer which includes coordination of the transportation if needed.

Install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.

Move any equipment into, within, between, or out of supported Data Center facilities.

Un-rack, remove HDD’s, harvest critical components, and prepare for salvage any equipment that has reached end of life.

Coordinate with IT and Maintenance Contract Specialist to harvest critical spare parts from surplus/salvage equipment. Maintain inventory of parts in a controlled environment; provide tracking and utilization reports.

Provide vendor escort on the plant or in the data center for the delivery or servicing of equipment as needed.

Respond to ITSM incident tickets, including on call / afterhours support.

Work with System Admin, AERO Hosting Services, and OEM to use AERO IT existing part inventories, OEM provided spares, or Purchased parts to repair and return to service failed server hardware.

Work with OEM to coordinate OEM repair activities (warranty or T&M) to include contacting the OEM and open incident, and coordinate OEM repair technician on-site arrival, temporary badging and escorting as needed.

Communicate status and escalate as needed to minimize Return to Service time and meet incident response goals.

Update ITSM on incident status timely.

Update Asset management DB and IMAC as needed

Proficient verbal and written communication skills

MCSE, MCSA, A+, Network + or CCNA certifications

Knowledge of the IEEE and manufacturers cabling specifications

Be able to work under short deadlines and pressure situations with accuracy

Basic understanding of Electrical and HVAC mechanical systems and how they impact raised floor capacity

Know how to analyze and troubleshoot Ethernet and fiber cable problems

Knowledge of Operating System commands of UNIX and Windows environments

Knowledge of Server Hardware troubleshooting methodologies and onboard diagnostic tools

Ability to safely handle and install internal server components

Experience with various Server OEM incident reporting systems and procedures

Ability to lift 50 lbs. to top of computer rack

Perform system diagnostics to various types of servers

Clear understanding of SAN and disk architecture

Clear understanding of network protocols and services

Ability to take direction and work in a team environment.

Ability to use basic hand tools to install / uninstall computing equipment into racks

Be proficient in Microsoft Outlook, Word, and Excel.

Develop proficiency in LM SW tools, including MAXIMO, Service Central