ZS Associates , Business Operations Manager

  • 8-14 yrs
  • Not Disclosed

Job Description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading,edge analytics to create solutions that work in the real world. Our most valuable asset is our people fact thats reflected in our values,driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high,tech, financial services, travel and transportation, and beyond.ZSs India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.ZS's Business Operations group helps improve and run our clients entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting,edge automaton technologies, and transforming client business processes. Our teams support both project,based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.BUSINESS OPERATIONS MANAGERBusiness Operations Managers manage overall projects and client engagements. They support our clients' business processes and operations activities and ensure productivity and profitability.Responsibilities:, Enable and support business processes, Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilities, Lead major process enablement and re,engineering initiatives, Motivate, coach and serve as a role model for project team members, Own responsibility for work product quality and relevance to client decisions, Update senior leaders and prepare and present the majority of client presentations, Establish or maintain ongoing client relationships with key decision makers that drive new business development, Provide thought leadership and innovation within projects and across practice areas, Support development of firm capabilities and offerings (recruitment, training, internal initiatives)Qualifications:, MBA from a top university strongly preferred, with a record of strong academic performance, Approximately 8+ years of prior management consulting experience, preferably in the healthcare,pharmaceutical industry, Record of successful and continued business development, Ability to communicate clearly and effectively in oral and written form, Strong decision,making skills and the ability to influence others, Analytic problem,solving skills, with an ability both to see the big picture and delve into details, Excellent organization & planning skills