company-img2 , Senior,Director , Operations,Process Excellence

  • 10-12 yrs
  • Not Disclosed

Job Description

Brief about the Organization :Zoomcar was started in 2013 by Greg Moran and holds the distinction of being India's first personal mobility platform, with the introduction of car sharing services in 2013 and today is the market leader in the personal mobility space .The business model of Zoomcar not only revolves around sustainability but also caters to the market need for convenient self,drive mobility. Our investors include Trifecta Capital, InnoVen Capital, Sequoia Capital, Empire Angels, Mahindra and Mahindra, SONY Innovation fund, among others. Visit : for more details.Designation : Vice President , Senior DirectorTeam : Lead team of 6 to 7 team membersExperience : 10 to 12 yrsLocation : Bangalore (Currently WFH)Qualification : B.Tech + MBAReporting : Role reports to CEORoles and Responsibility :, Drive consistent and ever improving performance with respect to all key Customer Experience metrics such as NPS, Trip score, CSAT and Complaints etc., Identify system and process improvement opportunities to solve complex operational issues and proactively heading off negative service trends., Work closely with the Product,Tech teams to ensure that tools and systems are continuously enhanced., Understanding & utilizing resources available to improve internal systems, policies & procedures., Design processes , systems for productivity, efficiency and cost., Optimise P&L cost elements by automation, leakage reduction and building governance structures., Own Operations OKRs to plan, implement key initiativesCritical skill sets :, Process improvement & Simplifying business processes, Process Designing & Customer retention programs, Empathy towards customer issues (with a thorough experience in service industry), Diverse experience across start,ups or established companies, Excellent first principle thinking & ability to fundamentally find fresh solutions to difficult challenges, Strong quantitative reasoning ability with a robust fluency in data analysis, Excellent communication skills , High energy strong resiliency & keen to travel.