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Zoomcar , Assistant Operations Manager,Operations Manager

  • 1-5 yrs
  • Not Disclosed

Job Description

, Lead renter operations for all the cities in Pune Hub, Manage the entire ground team to drive the best possible customer experience, Ensure all necessary metrics are driven in the best possible way & suggest improvements continuously, Identify gaps in operational performance in co,ordination with the central operations team, Define processes for improving the operational efficiency, Responsible for hiring and managing blue collared employees for running operations, Responsible for planning and monitoring execution of processesWe are looking for someone who is very strong on team management, data & process improvement. Someone who has the hunger to scale our ground operations in the region and ensure best customer experience is achieved via all necessary efforts!Background expected:, 1,3 years of experience is similar operations set up, preferably e,commerce, Solid team management skills, especially ground team who are blue,grey collared, Well versed with data (Excel, SQL, Tableau experience would be beneficial), Someone who is process oriented and quickly identify gaps and fix them, Someone who is extremely driven to ensure that the customer experience provided is top notch