Zonal Operations Manager , Last Mile , FinTech

  • 8-15 yrs
  • Not Disclosed

Job Description

Company : FintechDesignation : Zonal operations managerLocation : BangaloreSalary : 18 to 30 LPAExperience : 7 to 15 yearsShould have experience in handling last mile operations and also must have handled any zone (South zone or West zone preferred)ROLES AND RESPONSIBILITIES :Execution Delivery, Establish a daily, weekly and monthly review rhythm with regional teams to drive customer experience and reliability., Derive insights from ground, collaborate with cross functional teams and convert into business actions to solve structural operations problems, Identifying and reporting of Risks in operations spread across multiple geographies and work with respective functions to mitigate them , through policy, process and technology, Build low cost fulfillment models and induce frugality as a culture within teams, Quality focussed and enable brand protection through best operations experience on the ground Org building, Hire, mentor city,regional,zonal leadership across 50 cities scale to deliver operations excellence, Coach, Inspire and lead your team to success through regular feedback and training, Establish continuous improvement culture that drives high levels of reliability and customer experience.Strategy :, Strategise operations roadmap and create action plans to deliver business goals.Skillset:, High level of ownership, execution rigor and design thinking, Ability to engage and influence people both within operations and cross functionally, Strong people management skills for large span management, Can think of both tactical and structural problem solving, Ability to build zonal and regional teamsPersona :, 7,10 years of experience in operation roles from 2 consumer facing industries. Preferably a B.Tech with an MBA or equivalent, Should have built and lead large teams spread across geographies in operations (2K+ directly and indirectly), handled team of regional and City managers with sharp execution excellence, Role , Sr.manager , Regional Manager ,Zonal managers,Associate Director, Operations, Companies: Should have worked in high pace growth firms. Preferably from the last mile within E, commerce and should have handled high volume delivery. Ex: Firstmile , Lastmile of Flipkart ,Amazon ,Delhivery ,EcomExpress, Experience of working in at least one fast paced startup environment