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Zolostays , City P&L Head

  • 9-13 yrs
  • Not Disclosed

Job Description

The role of the City PnL Head would encompass the following:, Driving business profitability , ensure that targets are achieved on revenues as well as costs at the city level, through influencing metrics of occupancy, pricing and operational costs, Delivering target service levels and operational metrics, by supervision of end,to,end property operations, managing cluster level teams, defining SOPs and business processes, ensuring compliance and handling escalations, Managing customer satisfaction and churn , Be owner of customer satisfaction metrics through service delivery and keeping churn numbers within target levels, monitoring and handling escalations of customer complaints, Managing Operations team hiring and retention , through proper manpower planning, acting as a mentor to mid,level team members and conducting pulse checks of the junior levelsDeveloping strong information dashboards , ensuring the right data processes are in place for effective data capture and analysis to enable quick decision making, City Expansion Strategy, Develop and handle key accounts,corporates for the cityKPI of the Role, City EBITA at X number of beds, City Net Promoter Score, Citys Employee Net Promoter ScoreSkills required for the role of the City PnL Head would encompass the following:, Business Acumen, Operation Excellence and process excellence, Team Handling Skills, Analytical Ability, Local Language & Local Market understanding, Decision Making and Problem Solving skills