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Zinnov , Key Account Manager,Customer Success Manager

  • 7-12 yrs
  • Not Disclosed

Job Description

Zinnov:Founded in 2002, Zinnov , meaning Zeal in Innovation , A leading Management Consulting firm that helps organizations globalize their businesses, tackle organizational challenges & build institutional capability its mission is to become a Leading Global Management Consulting Firm. At Zinnov, we work in tandem with our clients to tackle organizational challenges, improve performance and build institutional capability. With advanced reasoning and analytical techniques, Zinnov provides customers with solutions that help in integrating organizational vision, business definition and processes. Zinnov's key service offerings span across globalization of technology, People Practice and Market Expansion into growth markets, thereby creating a niche for ourselves in the industry today. For additional information, visit www.zinnov.com.Besides a huge opportunity to learn and grow in a dynamic environment, Zinnov offers: , A challenging and stimulating work environment , Considerable opportunities for learning new techniques, exposure to work in different sectors and domains. , A friendly working environment which allows employees to grow professionally and build a rewarding career., Like Minded Intellectually Curious Colleagues, High Paced Learning. Continuous Mentorship to help Achieve professional goals. Job Description for a Customer Success Lead , Strategic Account Lead roleDesignation: Customer Success Lead , Strategic Account Lead Education Qualification: Graduate in any discipline, MBA in sales and marketing preferredExperience: 7+ years of relevant experience. Experience in managing GCOE accounts (Global Center of Excellence), Captive set,up, industry knowledge on MNC's (R&D, IT, Product Development, Engineering. Technology companies) preferred. Should have prior experience in Enterprise sales, B2B segment, and consulting,research skillsJob Objective:As a Customer Success Lead, Strategic Accounts Lead, you will be closely working with the end customer to support their needs, work with the consulting team to resolve client asks, ensure sufficient value being provided as part of the engagement, identify cross,selling and upselling opportunities, drive better business and sales strategies for the allocated accounts etc. with the eventual goal of driving higher customer satisfaction and sales. Job Overview:As a Customer Success Lead, Strategic Accounts Lead, you would be responsible for resolve client queries and asks by liaising between the client and Zinnov consulting team, identifying business, and sales leads, pitch services to clients (India) and maintain a good working relationship with prospects. Also, communicating new product ideas, offerings and Zinnov capabilities to customers.Primary Responsibility:, Account Management, Working with the Zinnov consulting team to resolve client asks, customer relationship management, cross selling for incremental business, customer retention, proactive propositions, contract renewals, renegotiation, invoicing, managing internal and external stakeholders, forecasting account metrics, weekly forecast reviews with sales leaders, regularly., Business Development, Generate new business opportunities by planning regular marketing campaigns, meetings with relevant stakeholders across hierarchy to get into new business units of the customer. Own the entire sales cycle from RFI response to RFP selection to bid defense to closure., Bid Management, Negotiating with relevant stakeholders, estimating the effort required, working on the bid for the proposal, own the new account opening process., Leading the preparation of high,quality pitch decks, account plans, account budgets. Desired Skills :, Strong communication and presentation skills. Excellent written, oral skills, Ability to conduct Research and analysis, derive understanding on target market, industry and stakeholder, Ability to initiate and strike conversations with new prospects, Effective interpersonal skills , Relationship building & Networking Skills (possessing an aptitude for quickly creating and nurturing connections with others), Creative, Self,starter, who is highly motivated, focussed, curious to learn, A positive Go getter and Passion driven attitude, Ability to work in a high,pressure environment, Strong team building skills; project management skills, analytical skills, and troubleshooting skills, Possess strong business aptitude and working knowledge, Be able to rapidly assimilate and distil complex topics in the form of a presentation, Driven with a strong professional work ethic