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ZIM , Customer Relationship Manager , GSS Delivery

  • 6-10 yrs
  • Not Disclosed

Job Description

We are looking for an Zim Relationship & Transitional Deputy General Manager that will handle the following :, Implement ZIM's best practice, shipping rules and regulations and company procedures within the vendor documentation center, Initiate improvements and adjustments in working procedures to support better services to agencies and customers, and when required, to provide specific solutions to specific needs, Ensure highest level of operational service delivery from GSS team according to agreed service standards, Maintain and manage service level and incidents management with agencies on regular basis, Manage the escalation process and the involvement of other parties in the company regarding complaints and service incidents, Maintain documentation of high quality and accuracy for all processes, Coordinate between the documentation center and ZIM's worldwide agencies, Create long,term, sustainable service provider , customer relationships, Handle agencies, and customers, complaints and answer any queries, serving as second level for escalation, if required, after direct handling by the vendor, Direct and verify GSS teams (vendors) readiness to serve agencies as part of the GSS program, or any transition of services to , off shore, .You will need to have :, 5 years, experience in Customer Service department of a Global company Shipping industry, Degree in Business Management, or other related field, High level of Business English, both written and verbal