ZestMoney , Manager,Associate Manager , CS Training

  • 3-5 yrs
  • Not Disclosed

Job Description

About Us :ZestMoney is creating the future of finance. We are on a mission to completely democratize finance using data and technology. Our first product is the wildly successful, completely digital BNPL (Buy Now Pay Later) that is making life affordable for millions of people in India. Today we are the biggest non,bank EMI provider on Flipkart,, Paytm, MakeMyTrip and 1000+ more brands. We are bringing digital credit to the mass market in India and significantly improving the economy through financial inclusion.About the role :Our users are the core of what we do here at ZestMoney and to become the most loved BNPL, we need a great support system. What makes a great support system? Folks who love to keep user needs above everything else; who think customer service is an attitude and quality is a habit! If this sounds like you and you think you can train your fellow Zesties to think on these lines, we should chat. We're looking for an experienced Training and Development Manager to devise our organisational training framework, build training strategies, ensure smooth implementation and access training outcomes through robust assessments. To be successful in this role, you should have:1. Solid experience organizing training and designing the educational curriculum, strong leadership and people management skills, cross,functional coordination and the ability to enhance skills, performance, productivity, quality and brand loyalty and drive excellent user experience , one conversation at a time.What you'll do :1.Develop, design and deliver onboarding and ongoing trainings to internal and external teams throughout the employee journey and establish a culture of continuous learning2.Help identify and scale up LMS and automations to make trainings easily deliverable and accessible to a widespread audience3.Managing learning content, curriculum, resources on LMS and recommending new training methods (including e,learning courses and game,based platforms)4.Conduct periodic TNIs and feedback sessions to optimise training efficiency. View and revise training SOPs, share timely reports on training completion and performanceAbout you :5.You can train, coach and mentor your team on functional and personal levels . Traditional and modern training methods are your strongest skills and you juggle with ease and grace through various mentoring, coaching techniques like classroom and on,the,job training, e,learning, workshops, etc6.You're a people person, with excellent communication and leadership skills7.You talk and walk data and are passionate about service and communication8.You have excellent stakeholder management skills and can work with cross,functional teams with a data,driven mindset9.You're flexible and adapt well, and at the same time are not afraid of suggesting or making changes for growth10.You understand the tech side of the business and are not afraid of tech talks. Fast,paced, high growth and ambiguous (at times) environment gives you an adrenaline rush11.You love music, stationery, food, (or gardening,photography, running, anything sports, movies) and you don't mind sharing recipes12If this sounds like you, we already love you and we'll love you more if you also hold a BS degree in education, human resources and have a keen understanding of Lean, Six Sigma