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ZestMoney , Collection Manager

  • 6-10 yrs
  • Not Disclosed

Job Description

About Us :ZestMoney is creating the future of finance. We are on a mission to completely democratize finance using data and technology. Our first product is the wildly successful, completely digital Cardless EMI that is making life affordable for millions of people in India. Today we are the biggest non bank EMI provider on Flipkart, mi.com, Paytm, MakeMyTrip and 1000+ more brands. We are bringing digital credit to the mass market in India and significantly improving the economy through financial inclusion.About the Role :, Managing resolution rate for flows and recoveries Pan India, Should drive high,quality customer experience in collections and manage escalations, Drive team and vendors to produce better results, Work closely with the team members and team leaders to provide constructive real,time, scheduled feedback, Focus on Quality imperatives such as , first,time resolution, and , responsiveness, , Deadline and detail,oriented and very comfortable working in a fast,paced and open, flexible environment, Strong understanding of control and compliance and due diligence for the entire collection processAbout You :Key Skills Required :, 5,10 years experience in Collections experience in managing teams,vendor staff, Exceptional command of verbal and written communication skills, MIS, Analytical skills , to be able to work on dashboards, reports, etc., Strong interpersonal, conflict management, negotiation and feedback providing skills