Zee Entertainment , Customer Experience Role

  • 7-10 yrs
  • Not Disclosed

Job Description

, Drive implementation of identified cross functional initiatives through a mix of projects and small improvements, Drive evaluation, development, implementation, adherence to all the processes defined to match business requirements thereby improving Customer Experience, Strong problem solving and trouble shooting skills and an ability to come up with creative solutions to impossible,to,solve problems, Strong understanding of NPS and drive improvement of scores across business propositions and verticals, Own overall relationship with customers and partners, customer experience and facilitate organic growth, Take ownership of customers issues and resolution, Work with departments to establish critical goals, or other key performance indicators and aid in achieving organizations goals, Design and develop operational controls and metrics to ensure that the results match the desired outcomes. Constantlykeeping track of customer satisfaction and improvising to reach new highs, Control resources and utilize, build, improve assets to improvement & maintain a healthy CPS (Contacts Per Subscription) through Self Help mechanisms