WNS Senior Group Manager Operations US Background Verification Process

  • 10-16 yrs
  • Not Disclosed

Job Description

Role Sr Group Manager Operations (US Background Verification)Location Vizag PuneRoles & Responsibilities Responsible for day to day operations meeting defined SLAs and KPIs for the process Define and implement operations strategy, structure, and processes Should have good understanding of the business products services Manage staffing needs for the operations team including recruitment, retention and budgets Coach, mentor and develop the talent to drive high performance Effectively manage the P&L and ensuring that revenue targets are achieved or exceeded Engaging with Client process team and work on project that improve client processes and drive client value Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account Be proficient in comprehending SOW Contract nuances for the account Provide regular performance updates to the senior leadership team. Monitor performance to proactively identify efficiency issues and propose solutions.Desired Skills Knowledge Bachelor's degree with 12 to 15 years of related experience MBA preferred Excellent Communication skills Strong Client interaction & Account management skills Strong business acumen with a broad understanding of fundamental business principles Large team management experience should have managed team size of 300+ in US BGV operations Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player) Foster an environment of continuous improvement by identifying opportunities to streamlines processes