WNS RTR Group Manager

  • 9-10 yrs
  • Not Disclosed

Job Description


Process UMG RTR

Business Unit Diversified Business Unit

Grade M06

Location Airoli

Reporting to Sr. Group Manager

This role of Group Manager Operations (GL) would require to have domain expertise in end to end GL cycle.

Should interact with Financial Controllers of our client organization and has a Strategic bent of mind. This role would be based out of our Airoli Mumbai office.

Skills Special Skill

Target oriented

Good communication skills

Prioritizing and Organizing skills

Team Player

Excellent analytical Skills

To manage team of people working on GL processes with clients

Job Description and key Accountabilities

To manage team of people working on GL processes with clients

Maintain, analyze & report, SLA's for the process

Responsible for achieving over all SLA's of the team

Responsible for day to day operations of the team

Responsible for interaction with client and maintain client relationship on a day to day basis

To work on projects as required on time to time

Respond to queries and general correspondence received from Clients

Utilizing excellent communication skills at all touch points with clients and internal stakeholders

Create Maintain various Reports and Logs

Participate in Conference Calls

Understand and contribute to the achievement of individual and departmental Key Performance Indicators

Understand and adhere to the Compliance Standards

Put control over processes

Drive quality initiatives

Process Understanding & Skill Enhancement

Adherence to defined Quality Standards across the processes

Manage his own deliverables vis a vis team deliverables and ensure that all the SLA's are met

Adhere to reasonable operational request from the Management.

Adhere to the process timelines and quality parameters.

Maintain a pleasant, cooperative service oriented relationship with the client

Investigate the issues or concerns and respond promptly

Escalate the matters report the supervisor wherever necessary.

Grooming the Future leaders


9 10 years in finance & accounting function with very good communication skills.

Domain Knowledge in end to end GL

Flexible to work in shift timings

Should in team management role

Should have fair understanding on general ledger accounting processes (GL AR AP)

Must have fair understanding of Inter Company Accounting understanding

Exposure to computerized accounting systems such as SAP & JDE