WNS Group Manager Quality Blackbelt

  • 6-12 yrs
  • Not Disclosed

Job Description

Position Group Manager Quality

Mandatory Black Belt Certified

Projects Completed

2 BB Completed

4 5 GB Completed

Desired Skills

Driving Six Sigma and Lean Deployment

Driving QNS for the aligned area

Driving SLA adherence Customer CTQ, ensuring all parameters are met and corrective and preventive actions are taken

Driving VOC CSAT NPS actionable across the team and maintain improve the scores

Driving inputs from VOC CSAT NPS for improvements

Contribute and present in client customer reviews meetings

Adhere to compliance to Quality standards (ISO)

Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations review, dashboards, BQC's)

Follow appraisal and feedback mechanism

Driving Continuous Improvement projects

Initiate and best practice sharing across the team

Driving people development by aligning to the Quality DNA program

Driving culture of data based decision making

Shifts 12 .00 Noon 11.00 PM Morning Shifts!