WNS General Manager Procurement Programs New Client Implementation Lead

  • 15-20 yrs
  • Not Disclosed

Job Description

Position Procurement Programs New Client Implementation LeadJob Level Band DirectorLocation Pune IndiaReports To Senior Director, Procurement CapabilitiesJob Information Role The Implementation Lead is responsible for providing leadership and orchestration for new WNS Procurement client program implementations and transitions. This is a senior level position withresponsibility to initiate a strong client relationship post sale, set up the program for immediate and long term success, and deliver a stable and well structured program to the Engagement Manager and Delivery Team to execute going forward. The Implementation Lead develops a consistent and scalable implementation methodology to address all combinations of procurement services and products, and continuously improves the methodology and tools.Key Responsibilities Job Duties Serve as the central senior level leader for WNS during new client implementations and incumbent provider transitions. Responsible to ensure overall success of the new client implementation, establishing consistency across our client engagements and setting up our delivery teams for long lasting success with the client. Establish Program Management and Governance with the client, including governance model, performance management, communication and change management. Deploy and enable technology, including WNS technology assets and client technologies. Drive Service Enablement and Knowledge Transfer depending on the procurement services that are in scope, including process discovery, knowledge transfer and client engagement model. Drive strong communication and co creation with client during implementation to ensure client satisfaction and relationship development through this formative and changing program phase. Develop a globally consistent procurement services implementation and transition methodology leveraging existing WNS approaches and assets that embodies both upstream and downstream procurement services.Knowledge, Skills and Abilities Sound overall understanding of procurement and procurement domain expertise at practitioner service provider level, including category management, sourcing, contracting, supplier management and procure to pay functions. Strong client service orientation and senior level consultative skills. Ability to quickly command client respect and relationship alignment in an uncertain and changing environment. Ability to lead simple to complex client transformations and new program implementations Has demonstrated client program leadership and ability to orchestrate client and internal resources to a successful outcome. Detail orientation and sound process development capabilities Excellent written and verbal communication skills (both internally and with client stakeholders) Excellent project management skills including project planning, time management, multitasking, and ability to orchestrate various client and WNS resources and functional groups to a single path and successful outcome. A strong leader and a team player Excellent problem solving ability Ability to manage multiple projects and initiatives simultaneouslyRequired Education and Experience Bachelor's Degree in business or technology related field Master's Degree preferred from top tier business school 5 10+ years of work experience in procurement and client services Service delivery and consultative experience is a MUST