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Vice President , Vendor Partner Management , BPO Operations

  • 15-20 yrs
  • Not Disclosed

Job Description

VP , Vendor Partner Management Operations , MNC BPO, Hyderabad, The position will manage external vendor relationships, drive operational excellence, negotiate pricing and contracts and partner with teams to positively impact customer experience., The successful candidate will draw from previous work experience in vendor management, contact center management and corporate representation and demonstrate the ability to build relationships, drive improvement, make tough data,backed decisions in a high,stakes, high,speed environment, and enjoys getting in the weeds on any and all issues.Responsibilities include:, Service Delivery , Provide leadership for large vendor based teams and effectively manage operations to the highest standard of customer obsession, drive project and change management incl. new implementations and share best practices., Procurement , Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation and contract administration., Risk and Control , Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans., Stakeholder Management , Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.Work experience : , Graduate with 15,20 years of work experience and currently working in an MNC BPO as VP and handling Vendor Operations for Contact Centre , BPO Operations handling a minimum of 4 , 8 Partners with a headcount of 1000+ Outsourced Partner Operations. Vendor Partner Management Operations is mandatory.(Procurement , IT Vendor Management is not suitable), We are looking who will be managing our third,party vendor partners or the partner network across India, We are looking at someone who will be involved in seeking RFPs, negotiating commercials and overall ensuring the vendor partners meeting the SLAs in terms of Delivery, Customer Experience & Compliance., Looking at folks who have experience in Contact Center Management or running contact centers.Interested candidates can call us @ 040,40101210 , 9866001402.