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Vice President , US Healthcare BPO Operations

  • 18-22 yrs
  • Not Disclosed

Job Description

Role : VP, Operations (US Healthcare BPO Operations) Location : Delhi NCRJob Description:, Manage the P&L for the US Healthcare Operations , Manage 2000+ FTE & Multiple Sites., Overseeing operational activities for the organization., Responsible for the strategic planning and execution of all operations program. Provide high level management to Directors and Senior Managers to maintain a consistently high standard of program delivery and outstanding client and staff experience across all sites., Align staff and all other resources to most efficiently and effectively achieve programmatic objectives., Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development. Manage and grow a portfolio for US Healthcare BU, Support development of program policies, rules, protocols, handbooks, and forms for all program components., Ensure compliance with regulatory client guidelines and standards. Take leadership role in migration to new case management database., Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site overall goals. Responsible for revenues, headcount and all client deliverables., Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs,QBRs., Maintain internal and external MIS reports., Manage project revenues, manpower and profitability for processes, and take necessary actions to meet required targets, Responsible for monthly,quarterly,annual performance appraisals of employees in the vertical., Minimizing operation expenditure within the business. P&L management., Developing leadership and coaching programs to increase employee effectiveness., Provide strategic direction to assigned lines of businesses., Improve employee retention and enhance employee engagement. Perform other duties assigned.Preferred Qualification , Work Experience:, MBA from reputed business school, Preferably currently managing US Healthcare Operations for an International BPO, Overall work experience of  18+ years with at least 8+ years experience leadership role, Specializing in US Healthcare Operations or similar in a BPO , ITeS setting., Strong understanding of P&L, cost management and financial performance, Must carry an experience of managing multiple sites.