Vice President , Operations , Travel Business , ITeS,BPO

  • 18-24 yrs
  • Not Disclosed

Job Description

Role : Vice President , Operations ( Travel Business) ITeS,BPOLocation : Delhi NCRJob Description :Accountability & Responsibility:, As part of the Senior Management team you lead a team of operational leaders., You are customer & client facing & strive to deliver excellent customer experience, You drive continuous improvement experiments through your team & harvest ideas, You manage costs & profitability through all available commercial levers, You develop your people through effective coaching, performance management & drive a recognition culture, You support your operations colleagues to exceed client expectations on all levels at all times, You have robust & honest performance & behavioral conversations, You drive compliance in everything you do You are emotionally aware of yourself & others. , You handle your interactions with authenticity, empathy & professionalismOperational Delivery:, Deliver Contractual & Commercial Performance People Management, Create a High Performing, Highly Engaged Team Stakeholder Management, Build Excellent Relationships, Internally & Externally, at all LevelsCompliance & Governance:, Ensure Compliance to all Relevant Process & Regulatory Standards, Innovation Drive Continuous Improvement & Create ValueEducational Qualification & Work Experience, PG , Graduate with 18+yrs of experience . Should have managed Large Travel Processes in an International BPO , Managed P&L & Large Teams, Six Sigma Black belt would be an added advantage