company-img2

Vice President , Operations , Last Mile

  • 10-20 yrs
  • Not Disclosed

Job Description

Key ResponsibilitiesMandate, Build, manage and scale world class last mile delivery operations capability for Company, Drive the organizational vision with respect to the last mile operations and provide strategic leadership.Operations Focus, Accountable for P&L, financial budgeting and cost control of Last Mile delivery operations pan India., Accountable for planning, design, operationalization of new optimized delivery networks and delivery flexibility with the help of central teams., Build a data driven feedback mechanism to ascertain the services levels of Delivery Hubs and Delivery Executives., Define, track and improve on key SLAs pertaining to delivery and customer delight in terms of delivery service., Implement efficient processes and standards, drive continuous improvement and operationalize business process innovation, Partner closely with the product and tech teams to guide the direction of our product offerings which ensures better visibility to key clients of performance vectors, Bring rigor to the last mile processes and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long termPeople Management, Strong team handling skill sets with an ownership orientation to develop team members and direct reports to perform & give 100%. The current size of team is 600+ executives which is expected to go up to a 1000+ in the next 2 , 3 quarters, Build structure and processes for seamless hiring, on,boarding and training of Delivery Executives., Recruit, coach, mentor and retain the best talent., Motivate the team for continuous performance improvement and excellence, create stretch goals and enable the team to beat them.Customer Focus, Create customized, enhanced delivery options for end customers, Develop a culture of customer service orientation in terms of package handling, field executive behavior and attitude towards the customerSkills , Competencies, Looking for a leader who is dynamic, an ambitious strategist and has a remarkable ability to scale up quickly., You should have a proven track record of operations management and customer obsession in high growth companies from e,commerce, supply chain solutions., Deep understanding of logistics especially in a highly scalable set,up., Understanding of Customer , Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPI's & KRA in Last Mile delivery, Marketplace Pickups, Escalation Handling., You should come with an entrepreneurial mindset and should be able to thrive in a fast , paced, deadline , driven environment., Demonstrated experience of managing large teams., Able to work with diverse teams which include product, technology.