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Vice President , Operations , International Airlines Process , ITeS,BPO

  • 18-24 yrs
  • Not Disclosed

Job Description

Role : Vice President , Operations ( International Airlines Process) ( ITeS , BPO)Location : MumbaiJob Description :Operational Parameters:, Excellent knowledge of International Airline Operations , Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions, High focus on productivity, accuracy & quality as well achievement of all timelines., Timely & effective communication to clients on all metrics and management of escalations, Complete knowledge on PnL management and efficient control on the margins.., Experience with RFP activities and MSA,SOW creation., Strong MIS skills., Delivery of all services as per the SLA set.Team Management :, Conducting One to One discussions and Provide feedback on Development and Ratings, Contribute actively to maintain and increase team satisfaction level, Support ISO, Six Sigma projects to improve process performance on a consistent basis, Establish rapport with team members and across,teams, Identify barriers to team functioning and discuss possible solutions with the relevant party,parties, Succession Planning to the team members, Supporting the team members to meet their deadlinesCustomer Satisfaction:, Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed, VOC scores are met or exceeded, Maintain good working relationship with onshore peers, Identify areas of improvement in processes owned and informing the management to obtain approval to implement changeQualifications:, Graduate,PostGraduation in any field with an IATA qualification, Minimum 18+ years of experience, 10+ Yrs into Airlines BPO Experience with at least 7 years in a leadership role, Must have managed a minimum of 300+FTE