Vice President , Collections , BFS

  • 9-12 yrs
  • Not Disclosed

Job Description

Responsibilities : , Building and managing a team of collections executives and meeting the collections targets., Managing the delinquent portfolio and the cost of collections, Responsible for recovery of over dues from the delinquent pool, Ensuring the borrowers are made aware about the payment terms and conditions including due date, payment amount and modes of payment available to them, Ensuring legal guidelines are followed for the end,to,end process of debt collections and recovery, Providing adequate support for all legal actions initiated on the portfolio being managed., Monitoring of collections team to identify and resolve any malpractices or deviation from the Code of Conduct, Manage agents and allocate work on regular basis, Ensure digital approaches with fair code on the overall collections portfolio, Managing the escalations from clients and providing feedback on credit policy based on insights collated, Compliance with audit requirements, internal policies and relevant regulationsRequirements :, B. Tech, MBA from a renowned college, Set expectations around targets with respective clients, Build robust reporting systems to track daily, weekly, monthly collections for different clients and benchmark them against respective targets, Prior experience leading a part of or the entire collections process at a FinTech lending firm, NBFC, Strong understanding of key metrics such as Days to Collect, collection efficiency, etc, Knowledge of consumer lending, debt recovery and collection processes, Prior experience in capacity planning, productivity improvement, managing SLA to provide superior service to the customer