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Valuesoft Info , Manager , Service Delivery , Recruitment

  • 8-15 yrs
  • Not Disclosed

Job Description

Job DescriptionAs a Service Delivery Manager, you will be responsible for team direction and leadership including hiring, stakeholder management, operational efficiency, strategic direction, issue resolution and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each client and as defined in the Service Level Agreements of each engagement. You will be accountable for driving best practice and strive to be an ambassador for the ValuesoftInfo brand at every interaction.Your duties may include, but are not limited to:, Being accountable for daily,weekly,monthly goals and expectations including client specific SLAs and compliance with process., Handling the existing Client and also responsible for bringing new business., Identifying opportunities for solution growth across practice streams,, Acting as escalation point for issues that arise and identifying the optimum solution for both parties,, Supporting the Recruitment Delivery,HRM, Accounts and other vertical allocation, including volume forecasting, headcount planning and leave management,, Delivering effective performance optimization of all team members, ensuring all KPIs are set and appropriate, development plans are devised and mentoring is provided as required,, Developand execute business plan for market,client research, business development, sales, talent acquisition and staff augmentation operations, Assessing Recruitment Sourcing Managers and Recruitment Administrative Managers on performance ratings, financial incentives and development requirements., Keep in regular touch with vertical heads and forecast future delivery plans, Understanding Client projects and ensuring best delivery practices by preparing various levels of presentation and strategies, Directly accountable for P&L management of assigned Clients and Internal team, Define processes and develop & maintain , Standard Operating Procedures (SOP) which eventually led to reducing the turnaround timeQualifications :, Thorough understanding of operations, client & end to end recruitment process, Experience working in a multi,Operations Management role,, Experience conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct,, Ability to interact with people at all levels of an organization and to develop strong client relationships Able to interpret data from a variety of internal and external source and predict trends, managing resource ramp up,, Degree educated or equivalent is desirable,, Experience working with off,shore client servicing would be preferred., Proven experience in talent acquisition and staff augmentation operationsJob Location:,Bangalore(Entirely Work From Office)