Urban Company , Cluster Lead

  • 2-5 yrs
  • Not Disclosed

Job Description

About Urban Company: At Urban Company we are changing the way the world experiences home and personal services. We have made the experience of buying these services just like an Ola ride , select, schedule, book and a high quality professional comes to you to provide a standardised, high quality and fixed price service. The following are our large categories , Salon, Mens Grooming, Wellness, Appliance Repairs, Cleaning, Handymen, Home painting, and Pest control. Over the last 4 years we have built a network of 50,000+ trained service professionals, and served over 2 million customers across major metropolitan cities of India, UAE, Australia and Singapore.Scale of Operations Urban Company serves approximately 700,000 customers every month, for a variety of their home services needs. It is present in all major metropolitan cities of India, and has also ventured into UAE,Australia, and Singapore. Cluster Lead Role: , Our business is executed by small high powered teams for each sub,vertical handling all aspects of business for a cluster of 3,4 cities. This team is led by a City Lead. The right individual should have a combination of sharp analytical decision making, sound business judgement, robust result driven execution and creative iterative business building A city Lead would typically oversee a team of 7,8 Senior Category Managers, Category Managers, and Trainers and be responsible for all aspects of operations of 1,000,2,000 UC partners. As a Cluster Lead, you will be expected to:, Independently own and build all aspects of UC's business across your vertical , building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion , Grow the marketplace while optimising multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service , Build, coach and lead a high performance team across business development, skill training and growth , Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share,learn best practices , Drive user growth through local marketing initiatives, partnerships as well as localising the offering,pricing for your market , In a nutshell the Cluster Lead is expected to completely own and drive the business, the team and make all decisions for the city cluster. If being a lynchpin of an organization and business excites you, we'd love to meet you and talk more. Potential backgrounds , 1) 4,6 years of experience in a high growth operations based startup, FMCG or other consumer companies, or consulting 2) High sense of ownership and a penchant for excellence 3) Prior experience in operations or category management a bonus