Education at Work is an innovative, mission driven business process outsourcing (BPO) company putting college students at the forefront of our unique business model. As a rapidly growing company, we are committed to fostering a collaborative environment and entrepreneurial culture which values and progresses out of the box thinkers and savvy problem solvers.
As the Training Manager, you will be accountable for the performance and successful execution of end-to-end training for large contact center teams. In this leadership level role, you will ensure that training drives the performance of our students and provides outstanding customer and client interactions. This role requires that EAW must have the right technology, tools, and team to deliver for our stakeholders. Also, you’ll be responsible for impacting the employee’s experience and skills in multiple components of training to include new hire onboarding, on the job training, technical training, and continuous professional development programs. Importantly, you will work across the organization to create synergies and processes that ultimately create a best-in-class experience for our employees and learners.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.