Education at Work (EAW) is a US-based provider of contact center and staffing services with a mission to help college students graduate with little to no debt and the skills they need to secure careers post-graduation. What makes us different is our workforce and workspace. Our workforce is comprised of talented college students and our secure, dedicated workspace can be found on a college campus. Unlike other BPO providers we are a non-profit. Our shareholders are our students and our mission is funded through serving our clients’ business needs.
The Trainer is responsible for training strategy, curriculum, and execution. This role ensures that the client’s training requirements are consistently met. This role is critical to ensure that agents are prepared for their job responsibilities and understand the mission and purpose of their work.