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Tier 1 Support Representative

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Job Summary:
Filevine is currently hiring a Support Member to join our Training and Support team here at Filevine. The support agent is responsible for helping resolve client questions or issues in a timely manner by communicating through Chat, Email, and Phone. Depending on an individual's experience, interests, and aptitude, the responsibilities may also include providing webinar training on basic features and functionality, bug diagnosing and documentation, and troubleshooting user error via phone, hence the different tiers within the Support team. 

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com