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Technical Support Level 1

  • 0 yrs
  • $ Not Disclosed / YEAR

Job Description

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxitsoftware.com.

Serve as Level 1 customer support, troubleshooting and resolving product issues.  
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
 
 
Essential Duties and Responsibilities: 
Provide technical (Help Desk) support to learning software users. 
Advise and help in implementation of software during pre/post deployment  
 
Develop and support methods and procedures for synchronous technology adoption into
curriculum (video conferencing, Voice over IP, Chat) 

 
*Qualifications: 
 
 
• Desired Qualifications:
• 1-2 years’ experience in education related field.
• Demonstrated successful project management skills.
• Programming certifications, experience, or related course work.
• Expertise in setting up and supporting synchronous communication including voice, video, and
• chat.
• Expertise in supporting technology, experience supporting learning management systems
 
• Experience with web conferencing technology.
 
 
 

The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)



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