Technical Author - Ubuntu and Canonical products

As a technical author, you’ll be part of an engineering team, focused on a specific Canonical product.

You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

As the technical author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers and technical support engineers to develop clear documentation for complex technical topics.

You will have an important role in a company-wide effort to establish excellence in documentation, across all aspects of its practice.

What you'll do

Create, maintain and improve tutorials, how-to guides, reference guides and explanatory material

Address the needs of users including developers, system administrators and end-users

Use and explore the product in depth, to help discover where the documentation needs to be improved

Review, road-test and improve practical guides

Update reference and explanation material in collaboration with colleagues

Improve and correct documentation based on feedback from users and technical support

Read design documents and specifications

Build, install, and use pre-release software to assist in generating proper instructions

Standardise the structure, presentation, style and language of content across products

Actively improve documentation, through attention to practice, process, tools and users’ needs

Contribute towards the development of documentation as a professional discipline at Canonical

Our best candidate

Is a technical author who's comfortable working with, reading and writing code, or a programmer/developer with a record of producing excellent documentation

Has software development experience in Python, JavaScript or other suitable languages

Is familiar with application deployment, system operations, and infrastructure management

Is qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science

Is experienced working in a technical writing position

Has excellent written and verbal communication skills

Has the ability to assimilate technical information rapidly from a variety of sources

Has the character and flexibility to work in a fast-paced environment

Is familiar with command line UNIX/Linux

Is effective working in a distributed team

Is confident using Ubuntu Desktop for all of the above

Is familiar with Git or other version control systems

Has knowledge of HTML and Markdown

Is able to travel twice a year for up to two weeks for events

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world’s best free software platform. Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.



Job Type
Full Time
58 days ago

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