Team Leader (Tele Sales)

About You

As a Team Lead, you’ll supervise a team of tele-callers/ Onboarding specialists, who will connect with potential members who have expressed an interest in signing up for the Tide services. You will oversee the sales operations, ensuring to reach the goals within the allocated timeline. You will primarily be responsible for devising sales strategies, evaluating team performance, assigning tasks, and providing the best sales support to potential customers. You are a leader, you are expected to encourage your team members and help them deliver the required targets as per the company’s regulations and policies. To will have to manage different stakeholders and coordinate with different teams in order to achieve the required goals. Design the necessary processes/ policies for the team.

Some of the things you’ll be doing:

Recruiting, train & coach the team of tele callers

Ensuring that the SLAs and quality targets are met

Helping acquire a new customer base via the tele calling team’s support

Setting targets & motivates the team toward the achievement

Assuming ownership and accountability for the timely and accurate identification and resolution of Operational/ QA issues

Facilitating inter-departmental communication to provide sales support effectively

Managing stakeholder engagement, seeking/ providing guidance ensuring timescales and requirements are met

Preparing dashboard & performance reports

What you’ll get in return:

Competitive salary

25 days holiday with extra family friendly holidays

Personal professional L&D budget per year

Flexible working options

Medical Insurance

Life & Accidental Insurance

You’ll be a great fit if:

You have prior experience managing/ supervising a team in an outbound sales environment (at least 6 years of experience with 2 years of team handling experience)

You have previous sales/ business development experience in either fintech/ banking or the NBFC industry (especially with account opening or cross-selling)

You are confident, outgoing, and enthusiastic with excellent telephonic skills

You are able to articulate complex information and present it to the team

You have the ability to coach and develop an efficient team

You are self-motivated and conscientious, with a desire to make a real difference to the business

You have great excel skills, with knowledge of PowerPoint and MS suite

You are autonomous and able to work in the ambiguous environment

You have some knowledge of compliance, KYC, AML, and associated regulations

You have experience with CRM tools (like Kustomer, Zendesk, Salesforce, etc.)

You know how to manage different stakeholders and get the tasks/ goals completed within the timelines

You are ready to work in rotational shifts and Saturdays/ Sundays

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.


Job Type
Full Time
66 days ago

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