Support Engineer

Our Client

Our client is an agriculture-based ‘Robots As A Service’ platform that is combining software with agricultural systems and equipment to automate farming processes. With operations launching from Fresno and throughout California’s central valley, they are doing their part to democratize autonomous farming and address food security and labor scarcity. They are revolutionizing agriculture through autonomy. They provide a complete infrastructure for autonomy and in-field data for improving productivity and farm economics. Their platform transforms existing fleets into autonomous functioning units (both air & ground) while collecting and distributing data seamlessly.

In addressing both crucial land use, water scarcity, and unpredictability in labor, the automation of farm equipment ensures that food production is optimized, eliminates human error, and offers cost savings on a very large scale. With backing from a US and Israeli investors, they received $48.5M from 3 funding rounds in 2020 and 2021 and are poised for remarkable growth in 2022 and well beyond.

The Opportunity

As a result of this funding and growth, they are seeking a Support Engineer to join their ranks. You will help build their new revolutionary RaaS (Robot-as-a-Service) platform and play a key role in a fast-growing team with significant impact and potential for professional and personal growth.

You will be the first Support Engineer in the US to join their team and become a big part in making the cloud-based platform which plans & executes autonomous operations for multiple unmanned systems deployed successful worldwide. You will be the spearhead for our technical team in the fields and make an impact by coordinating between customer needs & the Product/R&D workplan.

Key Responsibilities

-Support customers and provide innovative technical solutions

-Deploy, install and administer Linux based systems

-Deploy products from a cloud infrastructure

-Debugging systems, log extractions and root cause analysis

-Install and monitor various network and hardware systems on customer premises

-Ability to work flexible hours

-Training and knowledge sharing across the team

-Escalation support for Tier 1 & Tier 2 troubleshooting


-Advanced experience and knowledge of Linux operating systems

-Experience in remote deployment environments

-Strong analytical, debugging and troubleshooting skills with both software and hardware

-3+ years of senior technical customer support in a remote and field environment

-Understanding of basic principles of software, hardware, network, database

-Coding / scripting experience

Who You Are

-Passionate about customer service and helping others

-Keen and quick learner with strong technical knowledge and experience

-Ability to work a flexible schedule in office as well as in the field

-Solid English communication skills, both written and verbal

-Inquisitive, ambitious and takes initiative while managing competing priorities

-Ability to work collaboratively across functions

-Independent and practice a hands-on approach to your role

-Authorized to work in the US

About Peeple Inc. Peeple Inc is a Vancouver-based People Development firm specializing in Management Search and Executive Coaching and development. We’re focused on helping companies build and develop world-class teams and assisting jobseekers to find incredible employers. Applicants can expect thorough communication, an in-depth evaluation of their background and abilities, complete confidentiality, and our continuing care and expertise in matching candidates to roles that provide the best fit possible. Peeple Inc and the clients we represent are committed to an inclusive and discrimination-free workplace, as well as complete compliance with the B.C. Human Rights Code, Canadian Human Rights Act, and the Employment Equity Act. Application and Timeline We encourage interested applicants to apply as soon as possible as our client is keen to welcome their newest team member. Interviews will take place as resumes are submitted through the Peeple Inc website.

Job Type
Full Time
86 days ago

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