Superintendent, Paramedic Operations

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Job Description

Superintendent, Paramedic Operations (2 Positions)Health Services - Paramedic Services  


Peel Regional Paramedic Services are recognized leaders in pre-hospital care, innovation and research. Each year we respond to over 140, 000 calls bringing advanced medical knowledge and interventions to the road and into the homes of Peel's residents. 


Are you a people leader who strives to coachdevelop and support a high-performing team of paramedics?  Do you pride yourself on building strong relationships and building competency in others?


Interested?  This may be the opportunity for you….


Reporting to the assigned Commander, we are seeking a Superintendent to lead, guide, and coach our growing service of Primary and Advanced Care paramedics. 


What you will do in this leadership role: 

  • Participate in divisional initiatives to improve paramedic on-time performance by monitoring response times, staffing levels, and out-of-service time delays

  • Make recommendation for improvements to the deployment plan

  • Listen and act upon system feedback suggestions from Paramedics

  • Communicate with the Central Ambulance Communications Center (CACC) on all vehicle movements due to maintenance or service

  • Utilize data, (performance metrics) to aid in decision-making, communicate with staff and achieve goals of the program

  • You will be called upon to act as scene commander during an emergency and/or disaster with a medical focus; working with police, fire and other allied agencies within Peel Regional boundaries and at the request of other Paramedic services outside Peel

  • A collaborative approach to people management will be vital to the success of this role, this will involve mentorship, coaching and fostering a collective team approach in order to achieve optimal employee performance and satisfaction in addition to enhancing the overall Strategic Plan for Paramedic Services

  • Working with the management team, the union representatives and Paramedics you will participate in committees and initiatives to promote a respectful working environment, foster effective communication and inspire the delivery of high quality service and teamwork with a focus on a consistent approach

  • Excellent supervisory skills will be utilized to manage day to day employee relations in a unionized setting, training and motivating your team, reviewing and processing paperwork, conducting vehicle and site inspections as well as investigations

  • Expert working knowledge of all applicable legislative requirements, policies and procedures by the Ministry of Health and Long Term Care, Ambulance Act, and the Occupational Health and Safety Act by conducting and participating in audits, best practice and other corporate initiatives

What you bring to this role:

  • An Ambulance and Emergency Care/Paramedic Diploma

  • Provincial Certification and AEMCA (Advanced Emergency Medical Care Attendant qualifications as an Advanced Care or Primary Care Paramedic) in conjunction with Base Hospital Certification to perform delegated medical acts as a Primary or Advanced Care Paramedic

  • Five (5) years paramedic field experience

  • Supervisory experience in either an acting or full-time role within a unionized environment

  • A valid Class "F" Drivers Licence as required under Provincial law and meet all requirements of the Ambulance Act and Regulations

  • Open and effective communication style (written + verbal), ability to communicate in a clear and professional manner with both the public and internal staff

  • Strong leadership capabilities and competencies that foster a collaborative working style to coach and lead a growing team

  • Ability to communicate and encourage change that supports best practices in Paramedicine and Operations

Location: Onsite - To be determined

Hours of work: Based on a 42 hour work week, rotation to follow assigned work schedule.

Interview: Our recruitment process will be completed with video conference technology. 


If this opportunity matches your qualifications and experience, please apply on-line.


As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.


New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal, or other government-issued vaccine passport or certification.


The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.

About Us

The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we're focused on to bring this vision to life.

To learn more about the Region of Peel, explore

Additional Information

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.


The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request.  If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact  We encourage applications from all qualified individuals; however, only those under consideration will be contacted.


Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.