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Service Manager

Our Client

For over 60 years, our client has been a name that represents integrity and quality in the transportation industry. Their highly trained sales and service teams have earned a credible reputation through their unwavering commitment to customer service excellence. They are deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed!

The Opportunity

This is an amazing Service Manager role with a dynamic truck dealership in the GTA. Reporting directly to the General Manager, you will be responsible for running a customer-focused, efficient, and profitable service department. Your ability to develop and maintain long-lasting customer relationships is second to none as you will build new relationships and expand existing relationships with lease clients to maximize department production and build on an existing loyal client base. The role will also be responsible to control department costs and build appropriate systems and processes to maintain a high level of efficiency, profitability & safety.

To succeed, you will need to have a strong belief in promoting positive and engaging culture for your highly skilled Service team. You will be fully committed to getting the customers back on the road and keeping them there. This is an excellent opportunity for a results-oriented, innovative Service Manager who is looking for personal and professional growth that ties into a long-lasting career!

Key Responsibilities

- Maintain profitability of the service department

-Lead, manage and support the team to hold them accountable for achieving departmental and individual goals

-Create and monitor the scheduling of Technicians in the shop to maximize efficiency

-Maintain effective communication within the Service Department and with other leaders

in the dealership, working together to identify opportunities and resolve issues

-Ability to be front-line and customer-facing, with the ability to maintain positive relationships with customers to ensure the employees make customer satisfaction a priority to create customer loyalty and generate referral

-Manage recruitment, onboarding, training, and the performance management of employees while taking an active role in developing talent for the future

Education/Experience

-10+ years of relevant experience

-5+ years of experience in a leadership role for an OEM Truck Dealership

-310T or Red Seal Equivalent

-CDK Knowledge is an asset

-Strong automotive/truck mechanical knowledge

-Outstanding communication skills with excellent customer service & time management

-G license with a clean driver's record

Who You Are

-Self-starting, self-motivating, and goal-oriented

-Innovative and analytical

-Problem solver

-Strong commitment to delivering excellent customer service

-Can train, coach, and mentor employees

-Independent and practice a hands-on approach to your role

About Peeple Inc.

Peeple Inc is a Vancouver-based People Development firm specializing in Management Search and Executive Coaching and development. We’re focused on helping companies build and develop world-class teams and assisting job seekers to find incredible employers. Applicants can expect thorough communication, an in-depth evaluation of their background and abilities, complete confidentiality, and our continuing care and expertise in matching candidates to roles that provide the best fit possible.

Peeple Inc and the clients we represent are committed to an inclusive and discrimination-free workplace, as well as complete compliance with the B.C. Human Rights Code, Canadian Human Rights Act, and the Employment Equity Act.

Application and Timeline

We encourage interested applicants to apply as soon as possible as our client is keen to welcome their newest team member. Interviews will take place as resumes are submitted through the Peeple Inc website.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
69 days ago

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