Senior Technical Writer

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Protegrity, a global leader in data security, protects sensitive data everywhere and future-proofs businesses as data-privacy regulations evolve. Maintaining privacy today across distributed data has become impossibly complicated. With Protegrity, enterprises can secure data wherever it resides, control how it’s protected, and have confidence that data is safe, even if a breach occurs. The Protegrity Data Protection Platform is a modern alternative to traditionally complex data-protection methods that leave gaps in security.
Deep integrations with Snowflake, AWS, Azure, Amazon Redshift, Teradata, Oracle, Microsoft SQL Server, Cloudera, Databricks, and many other enterprise applications ensure that data remains fully protected in hybrid-cloud, multi-cloud, and on-premises environments without performance penalties. The platform’s fine-grained data protection anonymizes Personally Identifiable Information (PII) that’s used in AI and Machine Learning models, providing faster access to critical analytics data and dramatically shortening the time to business insights.

Job Description:
•To write, update, and peer review:
o Detailed Technical User Guides
o Reference Guides
o Programming Guides 
o All “Product Documentation” for the Protegrity data security software products
•To provide editorial support for:
o Product Descriptions
o Release Notes
o Corporate Security Policies
o Performance Reports
o Security Reports
o White Papers on Various Use Cases of Protegrity products
o White Papers on Data security technology and solutions

Roles & Responsibilities:
•Organize material, write, edit, and publish new and existing product documentation for a sophisticated security technology user audience.
•Work with Doc Manager to participate in efforts to peer review, restructure, optimize, improve, and expand the product documentation set.
•Participate in efforts mentor junior writers in documentation activities.
•Interpret product specifications and incorporate into product documentation.
•Work with Product Management, R&D, and QA teams to gather documentation requirements.
•Interview and interact with R&D and QA teams to interpret product specifications.
•Gather information and research material to develop an in-depth knowledge of product technologies.
•Create graphics and illustrations such as process and data flows.
•Contribute content for presentations, white papers, web pages and any materials used for internal or external communication about Protegrity products.
Required skills:
•At least 10 years relevant experience writing highly technical software documentation targeted to audiences of various skill levels.
•In-depth knowledge of enterprise software solutions, preferably in data security.
•Ability to be immersed in the technology and very quickly develop product knowledge.
•Excellent command of English language and software development vocabulary.
•Exhibit excellent analytical and problem solving skills.
•Expert Knowledge of the DITA fundamentals.
•Expert knowledge of the Microsoft Office suite.
•Experience creating graphics using PowerPoint, Visio, SnagIT or other drawing tools.
•Strong technical educational background, Software engineering or QA background, a big plus!
•Experience with source control tools, such as, Subversion, GIT.
•Experience in generating HTML (web) product help, and online help.

Desired skills:
•Prior experience in writing and editing product and service documentation for data security software products.
•Experience in developing training materials for technology users.
•Experience in working with offshore authors and engineers.
•Experience with wikis and task tracking systems, ideally Confluence and JIRA.
•Experience with bug tracking systems such as JIRA.

We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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