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Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.
ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off highway vehicles. We focus on how to help our customers today, while driving innovation in anticipation of future challenges.
This is a Senior Service Sales Specialist role reporting to the Local Product Group Manager in the Business Area Process Automation located in Tianjin, China. You will be responsible for sales of service offerings and end user influencing of new products systems within a designated market (region segment) in accordance with Division Local Division strategy, achieve targets set by Division Local Division and accountable for Order Receive, Revenue, Account Receivable, Margin and Customer Satisfaction. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities in assigned market(region segment) and customers. < p>
Your responsibilities< b> < p> < p> Selling service products to customers, focusing on volume, mix and profitability targets for assigned region segment customers, understanding Division Local Division sales strategy and getting it implemented into sales activities, making sure achievement of targets being defined in assigned business territory.< li> Establishing & maintaining effective customer relationships on all levels to understand customer needs, promote customer understanding of ABB Turbocharging offerings, and aligning to provide a solution. Ensuring a positive customer experience throughout the sales process. Preparing sales pipeline management by using Atrub SAP tools. Performing regular status reviews and proposes growth catch up plan(s) in cases of potential order shortfalls.< li> Conducting Maintenance Management Agreement (MMA) customer review, negotiate with customer on yearly budget based on service recommendation being worked out together with Standard operating procedures (SOP). Making sure timely achievement completion of physical design (PD) Key performance indicator (KPI) being assigned.< li> Creating added value for the customer and ABB, ensuring the successful outcome of transactions, contracts and proposals by using effective sales techniques. < li> Preparing offers in coordination with Service Operation and or Business Development. Ensuring appropriate technical and financial aspects of offers, including prices and trading conditions. Ensuring efficient marketing activities and value proposition to customers.< li> Identifying total service potential in assigned territory, evaluating service opportunities to develop sales planning and corresponding sales activity plan, supporting market intelligence & business development on the development of service products offering to assigned market to improve service market share and profit. Conducting customer seminar, Customer Information and Awareness Courses (CIAC) etc. Identifying and driving the development of new opportunities in the designated market and ensuring know how sharing and cross collaboration.< li> Exploring new business opportunities, influencing end users for newbuilding projects, managing administrative procedures in sales processes and supporting collection and project management activities when needed. Providing inputs support to up manager or functional department if needed.< li> Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. < li>
Your background< b> < p> < p> A bachelor’s degree.< li> Good knowledge of marine offshore or Oil & Gas section industry.< li> Good skills and experience in industry sales, good negotiation, presenting and influencing skills.< li> Familiarity with specific requirements of the diesel engine, shipping, and marine industries or Oil & Gas industries.< li> Fluent English communication skills, both verbal and written.< li> Willing to work under high pressure with demanding customers.< li> Excellent teamwork and team spirit.< li>