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Senior Process Excellence , Black Belt Certified , BPO

  • 4-12 yrs
  • Not Disclosed

Job Description

FUNCTIONAL, OPERATIONAL : , Certified lean Six Sigma Black Belt , Should have expert knowledge be Six Sigma and Lean Techniques , Experience in Project management, preferably PMP or Prince , Must have in,depth knowledge of Business Process Mapping and Modeling (Business Process Re,engineering) , Knowledge in RPA opportunity identification and deployment , Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. , Bachelors or higher education degree with overall 7,12 years' experience with minimum of 4,7 yrs of experience in Process Improvement(PEX) role , Should have completed 3,5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals , Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders. , Possess speed to delivery. Ability to collaborate and challenge in a consultative style. , Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments , Work across multiple projects and time,zones concurrently juggling multi,dimensional deliverables , both as sole contributor and team deliverables , Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities. , Excellent communication skills and exposure to International assignments and,or client engagement with the ability to communicate at all levels., Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes. , Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. , Must have in,depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes)., Preference to candidates who have supported F&A, Travel, Banking and,or Healthcare processes in PEX capacity Information Security + General Security Responsibilities : , Adhering to Information Security Policies and Procedures of IGS , Ensuring compliance to Information Security Policies and Procedures. Specific Security Responsibilities : , Ensure reportees comply with the security policy and procedure of IGS , Understand and Comply with Information Security Policies and Procedures, and report all security incidents. , Ensure the audit non,compliances are fixed within the stipulated timelines. , Protect information entrusted to you. , Follow the information labeling and handling procedures based on the classification level of the asset. , Follow the Clear Screen and Clear Desk Policy. , Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy. , Comply with the Non Disclosure Agreement. CLIENT SPECIFIC , ORIENTED : , Active participation in WBR,MBR,QBRs with internal stakeholder & clients , Represent PEX during client , internal review calls and handles escalations , Manages Client expectations and ensures Client satisfaction.The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget. Key responsibilities include : , Enhance process capability from the current base,line through process improvement methodologies , Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives. , Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical , Manage overall Lean Six Sigma capability building strategy for the site,client, to take Green Belt training classes. , Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma , Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list. , Continue to provide Value Adds for Processes in aligned vertical , Analytics support (Data Analysis), Business Transformational Ideas, etc , Lead and facilitate key organizational initiatives on Process excellence , Conduct Value stream Mapping exercise and ability to create, execute, and maintain an "AS IS" to "TO BE" Roadmap. , Design & Re,Design Business Processes towards Process Improvement , Transformation. , Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement. , Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis. , Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives , Minimum 4,7 years of work experience in BPO , Banking , Healthcare , FNA operations