Senior Manager Manager Unified Communication
We are hiring for Position of UC Design and Delivery Lead Chennai
This includes overseeing and managing vendor resources, functional specifications, low level and high level designs and also implementation for the project.
Key tasks include design, documentation, and functional design and use case design, engineering and core implementation skills across a product range or multiple products that are in the UC domain.
Reporting to UC Delivery Head
Academic & Professional
Field of Study Degree in Computing, IT, Engineering
Certification Project Program Management Professional (or equivalent)
Skills & Attributes
The following skills are required to be successful in performing this position
Skills & Attributes
Must have (maximum of 5 bullet points)
Experience delivering large programs within the UC (e.g. contact center, enterprise telephony) domain.
Proven track record in driving execution
Ability to manage people across multiple geographies
Cross border multi geography project delivery experience
Nice to have
Banking domain knowledge (e.g. contact center, enterprise telephony)
Experience in managing and delivering large programs
Design and deliver projects
Manage intake and solution to the business requirements
Manage and engage with vendors
Programming and physical deployment and implementation of the systems detailed in the design
Ensure all programs are delivered in accordance to functional and technical specifications
Manage people across geographies
Identify continuous improvement actions
Coordinate and facilitate discussion with various parties, where required e.g. issue resolution, estimation discussions, project approach (deployment approach, data migration approach etc.)
Proactively engage business, walk the ground, understand their needs and provide options provide UC outlook to business community
Management of a virtual project team working group allocating tasks, monitoring progress, ongoing control co ordinate the work of the project working group.
Risk & Issue management identify and manage all programme project issues and risks.
Stakeholder management and cross functional issue resolution regionally and globally.
Establish governance structure and chair lead key project steering meetings
Accurate and relevant status reporting across the overall programme.
Conflict resolution in a high pressure environment
Ensure compliance with PMO, Programme & Project standards
Ensure delivery against targets and continued professional and personal development.
Prepare and consolidate content for presentations to senior management and steering committees
Ability to interpret business requirements into a tangible plan and spot inconsistencies.