Senior Manager , Customer Experience , Customer NPS & CSAT , EdTech

  • 7-12 yrs
  • Not Disclosed

Job Description

We are looking for a strong customer experience candidate for an edtech company. This will be a team handling role with strong experience in Customer NPS & CSAT exposure.KRA's, Drive growth and data,driven improvement across the engagement and retention funnel to increase revenue through journey building, Customer Engagement and repeat transactions., Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in the journey., Increase the lifetime value of the Customer through greater advocacy and reference,ability; serving as a customer advocate in the evolution of client's platform functionality integral to the customer's success., Manage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores., Measure and report the effectiveness of Customer Success Managers, defining operational metrics for the team.Candidate Specifications , , 7 , 12 years of experience in managing Customer Success,Account Management teams with experience of managing large teams, Outstanding business consulting skills (forging relationships with senior,level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions)