Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
We are seeking an experienced, highly motivated and detail-oriented Senior Business Analyst of Customer Experience (CX) Operations to help support business-critical analysis, reporting and forecasting for the CX function. In this role you will discover and share insights to reduce contact rates while improving the overall experience of customers and our agent teams. Your work will directly support executive-level strategic decision-making and will help drive the operational strategy for the CX team and our cross-functional partners. This senior analyst will report into the Customer Experience team and will partner with various business teams including Marketing, Product Management, Engineering, Analytics and Finance/Accounting.
This is a great opportunity for someone with a strong analytical background who loves solving operational problems within a complex team structure, and for someone who can clearly communicate complex data sets and recommendations to a wide audience. It is a unique opportunity to not only help build the frameworks within CX but to help shape the direction of the overall customer experience we provide across the board.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.